I ordered this fireplace on Nov 30th, it arrived today, Dec 9th. Shipping was free, and it is the busy Holiday Season, so it wasn't fast, but arrived within the window of time that was promised. I did a lot of research before buying, and I would truly have to say that with all the features of this unit, you get the most "bang for your buck" in this price range then I've seen anywhere. Unless of course you do want to spend 500.00 and I believe this unit started out in that price range. I picked it up on a Cyber Monday special which brought the price down to about 275.00. YaY!
I am going to try to answer some questions I had about the unit that weren't answered until I received it. Is it heavy? The heaviest part is the glass that fits on the front if the unit. However, when you mount it, you install the bracket to the wall first, then the firebox hooks onto the bracket, then the glass kind of snaps on, so you aren't dealing with a whole lot of weight all at one time. I was a bit disappointed with the brackets pre-drilled holes. There is no wiggle room for the screws, so if you don't have a stud centered right in the middle of the wall, you get no help with a half inch leeway or so from the bracket. As a result, my fireplace is slightly off center on the wall, but I will probably notice it more than anyone else.
Next question, are those rocks or crystals on the bottom of the presentation window? They are crystal rocks ( happy) that's what I wanted.
Can you change the color of the flame? No....but the color varies from amber to yellow and is transparent looking like real fire. There is NO blue color in the flame, but trust me, that's ok, some of the fireplaces have too much blue and the flame looks artificial. This flame is very believable and you can adjust the intensity.
Is there a red light that goes on in the upper right corner of the presentation window when the heat is on? Yes, But the red light does not stay on, it only stays on until you program in the temperature, then it goes away on it's own.
Now let's talk about the color changing feature. It's subtle and "morphs" from one color to the next. I think it's one of the "coolest" features of the unit. Oh, did I mention the temperature control and timer feature, both are also features of the more expensive models.
One last thing. I installed the fireplace myself and I am a female, it is not hard to do and you can do it yourself, just have the right tools on hand, if you have any doubts watch a YouTube video on how to install one of these, it's really not rocket science, and you really don't have to hire someone to do it if you are the least bit handy, just read the directions. Another thing not discussed was can you install a Power Bridge ( also shown on YouTube and can be purchased on Amazon) so you have no power wire hanging down from the fireplace. I asked an electrician friend and he says as long as the kit you buy is up to code and with the wattage of this unit, you should be ok. I haven't done that yet, but if I do, I will update. The manufacturer at least had the good sense to use a white power cable, so it doesn't look that bad hanging down.
Overall, very happy with the purchase, it's a keeper and I can't wait to show it off to my friends!

Update: After getting more acquainted with this fireplace, I have found that once you set the heat temperature, the unit will cycle heat on and off as needed, just like your furnace. On the remote the temperature goes up to 28c, I'm guessing that's 82 degrees.

One other thing I forgot to address; how high on the wall do you mount this? I have a friend who mounted hers low on the wall with the reasoning that a real fireplace is close to the floor. I, on the other hand notice that most pictures shown by manufactures have the units higher up. I mounted mine so the bottom is about 34 inches from the floor, this way I can see if from many angles, I feel it looks great....I LOVE IT! Now I will go get a life.....

UPDATE#2: Installed the Power Bridge today. It went in without a hitch. Again, I am a female and did all this myself, it was easy when you follow directions and watch YouTube videos. This was the finishing touch, the fireplace looks professionally installed and like it's magically floating on the wall....AMAZING! I got my Power Bridge on EBay for about 30.00 less then it is sold for anywhere else. Get one if you want to make this look right.